Loopline support

Loopline is software for courier companies to run their own drivers and jobs: the office system and the Loopline Driver app.

Need help?

If you work in a courier office that uses Loopline, contact us and tell us your company name. Drivers: for anything about today's jobs, call your office first.

Common questions

• I can't sign in to the office. Use Forgot password on the sign-in page. Your company admin can also send you a new invite.
• My set-password link has expired. Links work for 24 hours. Ask your company admin to send it again.
• Drivers: I can't sign in to the app. Check your mobile number. Five wrong PINs lock sign-in for 15 minutes. If you've forgotten your PIN, ask your office to set a new one.
• Drivers: my jobs aren't showing. Pull down on Today to refresh. New jobs also arrive as a notification.
• Drivers: how do I stop location sharing? Tap End shift. The app shares your location only during a shift.
• How do I delete an account? Ask your company admin, or contact us. Data is removed as set out in our privacy policy.