Privacy policy
Last updated 9 November 2026
Loopline is software that courier companies use to manage their own drivers and jobs. It has an office system for office staff and the Loopline Driver app for drivers. This policy explains what we collect, why, and what you can ask for.
The courier company you work for or with is responsible for the data about its drivers, jobs and customers. Loopline (run by Pixtrum) provides the system and handles that data only on the company's instructions. For the details we collect when a company signs up, Loopline is responsible.
What we collect
- Company sign-up: company name, the contact's name, work email and mobile number.
- Office users: name, email address and role.
- Drivers: name, mobile number and van registration, added by the office.
- Driver location: only between Start shift and End shift, including while the app is in the background. About every 30 seconds while moving and every 5 minutes when parked. Tracking stops at End shift.
- Proof of delivery: photos taken at pickups and drops, the recipient's name and signature, and the time and place.
- Job activity: arrival and finish times, failed-delivery reasons and waiting time.
- Device details for notifications: a push notification token, so the office can send drivers new jobs.
We don't use advertising, don't track you across other apps or websites, and don't sell data.
Why it's collected
To let courier companies plan and assign their jobs, show their customers when a delivery will arrive, prove a delivery was made, and work out waiting time. Sign-up details are used to set up the account, send account emails and help with support.
Who can see it
- Office staff of the courier company see their own drivers, jobs and customers. Companies can't see each other's data.
- The company's customers may see a driver's position on a tracking link for their own delivery, and proof of delivery for their own jobs.
- Service providers that run the system for us: Supabase (database and file storage, London), Google Maps (routes and arrival times), Expo (app updates and notifications), Railway (hosting) and Resend (account emails). They may only use the data to provide their service.
How long it's kept
- Detailed location points: 30 days. After that, a compressed copy of each shift's route is kept for 6 months, then deleted. A short trip summary for each job is kept with the job record.
- Proof photos and signatures: 6 months.
- Job records: for as long as the courier company needs them for its business records.
- Accounts: while the company uses Loopline. When someone leaves, the company deactivates their account.
Your rights
Under UK data protection law you can ask for a copy of your data, ask for it to be corrected, or ask for it to be deleted where it is no longer needed. Ask the courier company you work with, or contact us. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes
If this policy changes, the new version will be posted on this page with a new date.